.page-faq {
  display: block;
  background: var(--ink);
  color: var(--text);
  font-family: var(--font-body);
  overflow-x: hidden;
}

.page-faq .faq-wrap {
  width: 100%;
  max-width: var(--wrap);
  margin: 0 auto;
  padding: 0 20px;
}

.page-faq h1,
.page-faq h2,
.page-faq h3 {
  font-family: var(--font-display);
  letter-spacing: -0.01em;
  margin: 0;
}

.page-faq h1 {
  font-size: 34px;
  line-height: 1.08;
  font-weight: 800;
  margin-top: 4px;
}

.page-faq h2 {
  font-size: 26px;
  line-height: 1.2;
  font-weight: 700;
}

.page-faq h3 {
  font-size: 19px;
  line-height: 1.3;
  font-weight: 700;
}

.page-faq p {
  margin: 0;
}

.page-faq .faq-kicker {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--muted);
  margin: 0 0 12px;
}

.page-faq .faq-kicker::before {
  content: "";
  width: 22px;
  height: 1px;
  background: var(--orange);
}

.page-faq .faq-lead {
  margin-top: 14px;
  max-width: 46ch;
  font-size: 16px;
  line-height: 1.85;
  color: var(--muted);
}

.page-faq .faq-note {
  margin-top: 18px;
  padding-left: 12px;
  border-left: 1px solid var(--line);
  font-size: 14px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .faq-note a {
  color: var(--cyan);
  text-decoration: none;
  border-bottom: 1px solid rgba(41, 211, 222, 0.4);
}

.page-faq .faq-note a:hover {
  border-bottom-color: var(--cyan);
}

/* ---------- 首屏 ---------- */

.page-faq .faq-hero {
  position: relative;
  padding: 26px 0 0;
  border-bottom: 1px solid var(--line);
  background:
    radial-gradient(120% 80% at 88% 0%, rgba(41, 211, 222, 0.12), transparent 62%),
    linear-gradient(180deg, var(--panel) 0%, var(--ink) 100%);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  opacity: 0.4;
  background-image:
    linear-gradient(90deg, rgba(44, 62, 96, 0.5) 1px, transparent 1px),
    linear-gradient(180deg, rgba(44, 62, 96, 0.5) 1px, transparent 1px);
  background-size: 72px 72px;
  -webkit-mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.9), transparent 88%);
  mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.9), transparent 88%);
}

.page-faq .faq-hero > .faq-wrap {
  position: relative;
  z-index: 1;
  padding-bottom: 32px;
}

.page-faq .faq-hero__inner {
  display: grid;
  gap: 26px;
  margin-top: 22px;
}

.page-faq .faq-hero__lead {
  margin-top: 18px;
  max-width: 44ch;
  font-size: 16px;
  line-height: 1.85;
  color: var(--muted);
}

.page-faq .faq-hero__quick {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 26px;
}

.page-faq .faq-hero__side {
  border-top: 1px solid var(--line);
  padding-top: 16px;
}

.page-faq .faq-facts {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .faq-facts__item {
  display: flex;
  align-items: baseline;
  gap: 14px;
}

.page-faq .faq-facts__num {
  font-family: var(--font-mono);
  font-size: 26px;
  font-weight: 500;
  line-height: 1;
  color: var(--cyan);
  min-width: 3ch;
}

.page-faq .faq-facts__label {
  font-size: 14px;
  line-height: 1.6;
  color: var(--muted);
}

.page-faq .faq-hero__visual {
  position: relative;
  margin: 30px 0 0;
  border: 1px solid var(--line);
  background: var(--panel);
}

.page-faq .faq-hero__visual img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-hero__cap {
  display: block;
  padding: 9px 12px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.05em;
  color: var(--muted);
}

/* ---------- 章节骨架 ---------- */

.page-faq .faq-block {
  padding: 56px 0;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-block__head {
  max-width: 760px;
  margin-bottom: 30px;
}

/* ---------- 症状对照 ---------- */

.page-faq .faq-triage__list {
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
}

.page-faq .faq-triage__row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  grid-template-areas:
    "key go"
    "desc desc";
  gap: 8px 12px;
  padding: 16px;
  background: var(--panel);
  border-left: 2px solid var(--line);
  text-decoration: none;
  color: var(--text);
  transition: background var(--dur) var(--ease), transform var(--dur) var(--ease);
}

.page-faq .faq-triage__row:hover,
.page-faq .faq-triage__row:focus-visible {
  background: var(--raise);
  transform: translateX(4px);
}

.page-faq .faq-triage__key {
  grid-area: key;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.04em;
  color: var(--cyan);
}

.page-faq .faq-triage__go {
  grid-area: go;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--orange);
}

.page-faq .faq-triage__go::after {
  content: " →";
}

.page-faq .faq-triage__desc {
  grid-area: desc;
  font-size: 15px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .faq-triage__row--login { border-left-color: var(--orange); }
.page-faq .faq-triage__row--stores { border-left-color: var(--cyan); }
.page-faq .faq-triage__row--compat { border-left-color: var(--amber); }
.page-faq .faq-triage__row--submit { border-left-color: var(--lime); }

/* ---------- 工单卡 ---------- */

.page-faq .faq-tickets {
  display: grid;
  gap: 14px;
}

.page-faq .faq-ticket {
  background: var(--panel);
  border: 1px solid var(--line);
  border-left: 2px solid var(--raise);
  transition: border-color var(--dur) var(--ease);
}

.page-faq .faq-ticket[open] {
  border-left-color: var(--orange);
}

.page-faq .faq-ticket__head {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px 12px;
  padding: 15px 16px;
  cursor: pointer;
  list-style: none;
}

.page-faq .faq-ticket__head::-webkit-details-marker {
  display: none;
}

.page-faq .faq-ticket__no {
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.04em;
  color: var(--orange);
}

.page-faq .faq-ticket__name {
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 700;
  line-height: 1.25;
}

.page-faq .faq-ticket__toggle {
  width: 22px;
  height: 22px;
  display: grid;
  place-items: center;
  border: 1px solid var(--line);
  font-family: var(--font-mono);
  font-size: 13px;
  color: var(--muted);
  transition: border-color var(--dur) var(--ease), color var(--dur) var(--ease);
}

.page-faq .faq-ticket__toggle::before {
  content: "+";
}

.page-faq .faq-ticket[open] .faq-ticket__toggle {
  border-color: var(--orange);
  color: var(--orange);
}

.page-faq .faq-ticket[open] .faq-ticket__toggle::before {
  content: "–";
}

.page-faq .faq-ticket__meta {
  padding: 0 16px 4px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--muted);
}

.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 6px 16px 18px;
}

.page-faq .faq-step {
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr);
  gap: 12px;
  padding: 14px 0;
  border-top: 1px solid var(--line);
}

.page-faq .faq-step__no {
  font-family: var(--font-mono);
  font-size: 13px;
  color: var(--cyan);
  padding-top: 2px;
}

.page-faq .faq-step__do {
  font-size: 15.5px;
  line-height: 1.8;
  color: var(--text);
}

.page-faq .faq-step__result {
  margin-top: 8px;
  padding-left: 10px;
  border-left: 1px solid var(--line);
  font-size: 13.5px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .faq-step__tag {
  display: inline-block;
  margin-right: 8px;
  padding: 0 5px;
  font-family: var(--font-mono);
  font-size: 11px;
  line-height: 1.7;
  letter-spacing: 0.06em;
  color: var(--lime);
  border: 1px solid rgba(198, 246, 63, 0.35);
}

/* ---------- 门店检索通道 ---------- */

.page-faq .faq-stores__grid {
  display: grid;
  gap: 18px;
}

.page-faq .faq-stores__main h3,
.page-faq .faq-stores__aside h3 {
  margin-bottom: 14px;
}

.page-faq .faq-compare {
  border: 1px solid var(--line);
  background: var(--panel);
}

.page-faq .faq-compare__row {
  display: grid;
  gap: 5px;
  padding: 14px 16px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-compare__row:first-child {
  border-top: 0;
}

.page-faq .faq-compare__label {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.05em;
  color: var(--muted);
}

.page-faq .faq-compare__old {
  font-size: 14px;
  line-height: 1.7;
  color: var(--muted);
  opacity: 0.7;
  text-decoration: line-through;
}

.page-faq .faq-compare__new {
  padding-left: 10px;
  border-left: 2px solid var(--cyan);
  font-size: 14.5px;
  line-height: 1.7;
  color: var(--text);
}

.page-faq .faq-stores__aside {
  background: var(--raise);
  border: 1px solid var(--line);
  border-top: 2px solid var(--cyan);
  padding: 18px 16px 20px;
}

.page-faq .faq-path {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-path li {
  position: relative;
  padding: 10px 0 10px 30px;
  border-top: 1px solid var(--line);
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .faq-path li:first-child {
  border-top: 0;
}

.page-faq .faq-path li::before {
  counter-increment: none;
  content: "▹";
  position: absolute;
  left: 6px;
  top: 10px;
  font-size: 12px;
  color: var(--cyan);
}

/* ---------- 兼容排查 ---------- */

.page-faq .faq-compat__inner {
  display: grid;
  gap: 26px;
  align-items: start;
}

.page-faq .faq-compat__text h2 {
  margin-bottom: 0;
}

.page-faq .faq-check {
  list-style: none;
  margin: 22px 0 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .faq-check li {
  position: relative;
  padding-left: 24px;
  font-size: 15px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .faq-check li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.72em;
  width: 12px;
  height: 1px;
  background: var(--cyan);
}

.page-faq .faq-compat__media {
  margin: 0;
  border: 1px solid var(--line);
  background: var(--panel);
  position: relative;
}

.page-faq .faq-compat__media img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-compat__media figcaption {
  padding: 9px 12px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.05em;
  color: var(--muted);
}

/* ---------- 排查日志 ---------- */

.page-faq .faq-logs__flow {
  margin-left: 6px;
  padding-left: 20px;
  border-left: 1px solid var(--line);
}

.page-faq .faq-log {
  position: relative;
  border-bottom: 1px solid var(--line);
  transition: background var(--dur) var(--ease);
}

.page-faq .faq-log:hover {
  background: rgba(27, 41, 66, 0.5);
}

.page-faq .faq-log::before {
  content: "";
  position: absolute;
  left: -24px;
  top: 18px;
  width: 7px;
  height: 7px;
  background: var(--panel);
  border: 1px solid var(--line);
  transition: background var(--dur) var(--ease), border-color var(--dur) var(--ease);
}

.page-faq .faq-log[open]::before {
  background: var(--orange);
  border-color: var(--orange);
}

.page-faq .faq-log__head {
  display: grid;
  grid-template-columns: 52px minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  padding: 12px 2px;
  cursor: pointer;
  list-style: none;
}

.page-faq .faq-log__head::-webkit-details-marker {
  display: none;
}

.page-faq .faq-log__week {
  font-family: var(--font-mono);
  font-size: 12.5px;
  letter-spacing: 0.04em;
  color: var(--muted);
}

.page-faq .faq-log[open] .faq-log__week {
  color: var(--orange);
}

.page-faq .faq-log__title {
  font-size: 14.5px;
  line-height: 1.6;
  color: var(--text);
  min-width: 0;
}

.page-faq .faq-log__body {
  padding: 0 2px 16px 62px;
  font-size: 14px;
  line-height: 1.8;
  color: var(--muted);
}

/* ---------- 提交与联系 ---------- */

.page-faq .faq-submit__grid {
  display: grid;
  gap: 18px;
}

.page-faq .faq-submit__list {
  border: 1px solid var(--line);
  background: var(--panel);
  padding: 20px 18px 24px;
}

.page-faq .faq-submit__contact {
  border: 1px solid var(--line);
  border-top: 2px solid var(--orange);
  background: var(--raise);
  padding: 20px 18px 24px;
}

.page-faq .faq-contact {
  margin: 14px 0 0;
  display: grid;
  gap: 12px;
}

.page-faq .faq-contact dt {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.05em;
  color: var(--muted);
}

.page-faq .faq-contact dd {
  margin: 4px 0 0;
  font-size: 16px;
  line-height: 1.6;
  color: var(--text);
  word-break: break-word;
}

.page-faq .faq-submit__contact .btn {
  margin-top: 20px;
}

/* ---------- 延伸入口与回顶 ---------- */

.page-faq .faq-next {
  display: flex;
  flex-wrap: wrap;
  gap: 14px 28px;
  padding-top: 26px;
  padding-bottom: 80px;
  border-top: 1px solid var(--line);
  margin-top: 0;
}

.page-faq .faq-next__link {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding-bottom: 3px;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.04em;
  color: var(--cyan);
  text-decoration: none;
  border-bottom: 1px solid transparent;
  transition: color var(--dur) var(--ease), border-color var(--dur) var(--ease);
}

.page-faq .faq-next__link::after {
  content: "→";
}

.page-faq .faq-next__link:hover,
.page-faq .faq-next__link:focus-visible {
  color: var(--orange);
  border-bottom-color: var(--orange);
}

.page-faq .faq-totop {
  position: fixed;
  right: 14px;
  bottom: 14px;
  z-index: 30;
  padding: 9px 12px;
  background: var(--raise);
  border: 1px solid var(--line);
  color: var(--text);
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.04em;
  text-decoration: none;
  transition: border-color var(--dur) var(--ease), color var(--dur) var(--ease);
}

.page-faq .faq-totop:hover,
.page-faq .faq-totop:focus-visible {
  border-color: var(--orange);
  color: var(--orange);
}

/* ---------- 响应式 ---------- */

@media (min-width: 720px) {
  .page-faq .faq-wrap {
    padding: 0 32px;
  }

  .page-faq h1 {
    font-size: 44px;
  }

  .page-faq h2 {
    font-size: 32px;
  }

  .page-faq .faq-block {
    padding: 76px 0;
  }

  .page-faq .faq-hero__inner {
    grid-template-columns: minmax(0, 1fr) 250px;
    gap: 40px;
    align-items: end;
  }

  .page-faq .faq-hero__side {
    border-top: 0;
    border-left: 1px solid var(--line);
    padding: 4px 0 6px 22px;
  }

  .page-faq .faq-triage__row {
    grid-template-columns: 190px minmax(0, 1fr) auto;
    grid-template-areas: "key desc go";
    align-items: center;
    gap: 18px;
    padding: 18px 20px;
  }

  .page-faq .faq-compare__row {
    grid-template-columns: 96px minmax(0, 1fr) minmax(0, 1.15fr);
    gap: 16px;
    align-items: baseline;
  }

  .page-faq .faq-log__head {
    grid-template-columns: 64px minmax(0, 1fr) 86px;
    gap: 14px;
    padding: 13px 2px;
  }

  .page-faq .faq-log__body {
    padding-left: 78px;
  }
}

@media (min-width: 1024px) {
  .page-faq h1 {
    font-size: 54px;
    max-width: 20ch;
  }

  .page-faq h2 {
    font-size: 36px;
  }

  .page-faq .faq-block {
    padding: 88px 0;
  }

  .page-faq .faq-hero {
    padding-top: 40px;
  }

  .page-faq .faq-hero__inner {
    grid-template-columns: minmax(0, 1fr) 300px;
    gap: 56px;
  }

  .page-faq .faq-stores__grid {
    grid-template-columns: minmax(0, 1.55fr) minmax(0, 1fr);
    gap: 26px;
  }

  .page-faq .faq-compat__inner {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1.05fr);
    gap: 52px;
  }

  .page-faq .faq-submit__grid {
    grid-template-columns: minmax(0, 1.25fr) minmax(0, 1fr);
    gap: 26px;
  }

  .page-faq .faq-totop {
    right: 32px;
    bottom: 28px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-triage__row,
  .page-faq .faq-ticket,
  .page-faq .faq-log,
  .page-faq .faq-next__link,
  .page-faq .faq-totop {
    transition: none;
  }

  .page-faq .faq-triage__row:hover,
  .page-faq .faq-triage__row:focus-visible {
    transform: none;
  }
}